Monitoring
Intuitive, Highly Capable Tools for Monitoring Orders
The typical telecom organization has hundreds, if not thousands, of orders flowing through on any given day. While most of the orders are processed without incident, it is not uncommon for certain messages to get “stuck” somewhere in the system, which can lead to missed appointments for installations or service calls, avoidable customer complaints, and damage to the organization’s reputation, among other issues. REQUEST DEMO >
To meet this need, we’ve developed our Business Process Monitor as a core component of our SMX Gateway Platform. Based on your business requirements, we can configure our monitoring solution with signal interfaces for each gateway in your system.
Our Performance-based Dashboard Features
- Intuitive Controls– tools to collect, analyze, and report metrics involving disparate business processes
- Graphical Interface – easy access to metrics showing number of messages currently flowing through the system, and how many were transformed and delivered, as well as to maintenance and debugging tools
- Granular Visibility – detailed insight into where problems exist, allowing for a faster resolution and return to business as usual
- Easier Day-to-Day Operations – reduces your production team’s hands-on involvement in problem-solving
In short, our Business Process Monitor gives you the granular level of insight you need to ensure that messages are flowing freely through your system. You get actionable insights into any problems that arise, so that you can address them quickly and effectively.
