Seygen Order Management Platform
One Cohesive and Automated Order Management System
Telecom order management systems are highly complex to design and build. You need an order management platform that can be easily customized to automate the complex telecom order management workflows that make up your order fulfillment cycles. Seygen ILIOS is designed to be customized to your business specifications and enables seamless implementation of your workflows. The connectivity provided by Seygen to your billing, customer support, provisioning, sales, and industry systems like Neustar will reduce order fallout. As you look to implement your order management solution, you can rely on Seygen’s 20-year expertise in providing solutions for telecoms to increase performance, speed up timelines and lower costs.
Are your manual processes or order fulfillment becoming unwieldy? Is your order management software having performance or scalability issues? Do you need to modernize to manage new product orders or new lines of business? Looking for a real-time view of your order cycle to improve customer service? When you move to Seygen’s telecom order management platform, you’ll gain better visibility to reduce order fallout, improve customer satisfaction with highly customizable workflows and achieve faster order fulfillment and employee productivity. With Seygen’s ILIOS order management platform, powered by automation and the SMX technology stack, you’ll gain operational efficiencies and happier customers. REQUEST DEMO >
Benefits of ILIOS Order Management Platform
- Better Fallout Management - resolve your unique challenges faster with custom worklists that can support manual processes, manual tasks within automated workflows, and fallout tracking so that you realize revenue faster
- Robust Workflow Dashboard Visibility – monitor active orders in real time flowing through the system using a single point-of-view to spot fallout quickly and link to a detailed order view for fast resolution
- Customizable Workflows - supports custom fulfillment process and workflows needed to implement your business requirements and more easily adapt when your product management team adds or updates your products and services
- Comprehensive Order Validation – perform simple to complex validation early in the order fulfillment life cycle which will reduce order entry errors and speed up order provisioning to meet timelines
- Ready-made API Connections – supports a variety of telecom systems with pre-configured API connectors, for the most popular mainframe invoicing systems, telecom clearing house systems like Neustar, Bandwidth, on-premise and cloud-based E911 Provider like RedSky, CRM systems like Salesforce.com, and telecom broadband provisioning system to activate voice for various lines of business
- Industry Formats – ability to manage various industry standard order formats including SODI, PTM, LSR, ASR, and ESR
- Faster Implementations – a comprehensive platform with reusable and extensible functionality that allows you to move quickly from requirements to implementation
- Regulatory Expertise – extensive expertise in helping telecoms automate compliance with regulatory updates like ASOG or LSOG for ASR or LSR generation for wholesale ordering and mediation
Seygen is best known for helping telecoms move quickly from business requirements into implementation which provides immediate ROI, improved customer service, and scalability to the entire order management workflow.
