We have order management all figured out. Do you?

From automating order flow to adding product lines to regulatory updates, we’ve done it all. Scale without losing messages, avoid downtime and outages and prevent upset customers. Get a bulletproof order management platform. 70% faster than other solutions at 1/3 of the cost.



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Seygen offers businesses the powerful combination of its server-based SMX API Integration Platform with the agility of cloud-compliant solutions.


Conceptual screens of telecom order management system

This guide covers the benefits of a scalable and customizable telecom order management system, the challenges telecom companies face, and how to overcome them.

Technology leader standing with IT team writing notes on large planning wall.
Technology leaders play an important role in shaping how business process automation is perceived and implemented within telecom organizations.
Complex technical network of lines connecting at nodes.
While BPA offers transformative change for Communication Service Providers (CSPs), implementing it raises a set of challenges to overcome.

Order Management Built for Your Business.
Adaptable. Scalable.

Built for Integration

Our API framework integrates with your existing solutions - including your order management and billing systems. Refined for over a decade, we continually build in new features and test to ensure smooth, scalable integration.

Easy to Customize

Our products are easy to customize. With more business logic, you can configure it exactly to your needs. Fastest time to market with a more adaptable architecture so you can skip the expensive engineers.

Decades of Expertise

We do order management in telecom, logistics, health care and more. Trusted by small to enterprise clients, we’ve worked for 20 years alongside engineers and product teams at Verizon, Charter, and others to scale their order management capabilities.

Robust Platforms Built with
Customization in Mind.

Message Exchange

Integrate legacy systems to new technologies. Streamline message delivery from ordering to provisioning to billing across your business systems. Our message exchange platform supports multiple message protocols with content-based routing.

Workflow Management

Everything you need in one tool for scalable enterprise integration. Order management is complex with multiple systems, processes, and departments. We support workflow processing, and all aspects of the ordering process.

Business Monitoring

Collect, analyze and report business process metrics in a performance dashboard. Holistic view of business flow translating data into business intelligence with powerful tools to dig deep for actionable insights.


Deep Telecom Expertise and Consistent Follow Through… I’ve worked with Seygen for years on a number of highly successful communications projects. Their combination of deep telecom expertise, strong work ethic, and consistent follow through allow them to deliver solutions that more than meet our requirements. Highly recommend them to others – and have – without hesitation.
– Cathy Mabe, Sr. Technical Analyst (retired), Time Warner Cable/Charter Communications

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Get the latest order management best practices, tips and more.

    Automating Order Flow? Adding New Products?
    Making Regulatory Updates?

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