Frequently Asked Questions

Consult our frequently asked questions (FAQs) for quick definitions of telecommunications acronyms and terms, which you may find helpful.

What is ASR in Telecom?

Access Service Request (ASR) is a service that provides access to a telecommunications network. Access services include residential lines, business lines, and PBX trunks for access to the public switched telephone network (PSTN). An ASR is an order to originate or terminate connections to your company's telephone network. It is submitted by the customer on OBF-developed ASR forms. You use the ASR order entry screens when you enter the customer-submitted service request.

What is an ASR Order?

The ASR order itself is made up of many types of ordering forms used to order access services. Each form contains entries required for ordering a particular service and for the establishment of billing of the appropriate customer account. The specific forms and fields that you need to complete depend on the details of what kind of access you are ordering.
These forms collectively define details like:
  • Standard conventions for designing network locations, network connections (Trunks ID, Service Circuit ID Telephone Number, Service Circuit ID SERIAL Number, Facility ID)
  • Network Channel (NC) codes and Network Channel Interface (NCI) codes (Type of Physical Conductors, Bandwidth, Protocol, Protocol Options)
  • Ordering metrics for various access service ordering

What is ASOG in Telecom?

Access Service Ordering Guidelines (ASOG) describe the various ordering forms used for the purpose of requesting access service to be provided by providers. These guidelines are equally applicable to manual (paper) and automated (electronic) forms for access ordering by customers when placing an order for access service. This standard ensures consistency between service providers. It is generally updated two times a year, and the entire telecommunications industry must update to the new standard by these dates. Read Managing Telecom Regulatory Updates Proactively to learn more >

What is ATIS?

The Alliance for Telecommunications Industry Solutions (ATIS) is the leading industry group who brings together the top global information and communications technology (ICT) companies to advance the industry. ATIS delivers standards and solutions to advance transformation in the ICT industry. ATIS’s OBF advisory board issues ASOG standards and the organization is accredited by the American National Standards Institute (ANSI).

What is the OBF?

Ordering and Billing Forum (OBF) creates collaborative standards and solutions that ensure accurate billing for the industry’s core services as well as emerging innovations. It is the industry’s go-to resource for resolving key issues and creating ordering, billing, provisioning, and exchange of information solutions about access services as well as other connectivity between telecommunications customers and providers.

Our team is always happy to answer your questions. For the last 20 years, Seygen has supported a variety of order management needs for telecommunication common carriers, including wired, cable/broadband, VOIP, wireless, and more. Contact us today to get your questions answered.

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