Workflow Automation Solutions
Powerful Solutions for Managing Complex Workflows
Automated workflows are crucial for any IT solution that needs to handle thousands of orders each day – especially for customer-facing processes.
Both our ILIOS order management platform and SMX API integration platform are uniquely designed for flexible workflow automation and order management handling to optimize the most complex workflows.
Our first step in building any custom order management solution is to map out all of the order workflow architecture and review manual processes to identify automation needs. Read our Telecom Order Management Guide to learn how we approach OMS buildout. >
These initial steps ensure that our solution creates a fully automated and sustainable workflow that requires minimal or no manual intervention. The technology in our automation platform is already pre-built with data connectors and APIs integrated with a lean and efficient approach.
Our seamless technology stack requires only the client’s specific business requirements to ensure a successful implementation. LET’S DISCUSS YOUR WORKFLOW REQUIREMENTS >
Both our ILIOS order management platform and SMX API integration platform are uniquely designed for flexible workflow automation and order management handling to optimize the most complex workflows.
Our first step in building any custom order management solution is to map out all of the order workflow architecture and review manual processes to identify automation needs. Read our Telecom Order Management Guide to learn how we approach OMS buildout. >
These initial steps ensure that our solution creates a fully automated and sustainable workflow that requires minimal or no manual intervention. The technology in our automation platform is already pre-built with data connectors and APIs integrated with a lean and efficient approach.
Our seamless technology stack requires only the client’s specific business requirements to ensure a successful implementation. LET’S DISCUSS YOUR WORKFLOW REQUIREMENTS >
Our Platforms Provide Rich Out-of-the-box Capabilities
- Intuitive Workflow Tools – Enable support personnel to search for a specific order’s status quickly. Includes tools to make manual changes to orders that are in error or pending to allow reflow to downstream systems.
- Order Management Tools – Allow reps to send, store, forward, and maintain messages ORDER MANAGEMENT SOLUTIONS >
- Order Presentation Capabilities – Display complex order formats, such as XML, JSON, and HL7, as well those that are specific to telecom including ASOG (Access Service Ordering Guidelines) and LSOG (Local Service Ordering Guidelines), in ways that are easy to read and interpret.
- System Management Tools – Allow administrators to bring up or shut down interfaces to relieve overwhelmed systems, as well as perform logging and case progress history
- Sophisticated Event-based Workflow – Easily customize workflows with built-in business logic to work as a fully functional business process automation layer.
- Skills-based routing - Allow issues that need manual resolution to be routed to the most qualified personnel for that issue
- Pre-integrated Technical Workflow Engine – Integrate with third-party workflow engines, like JBoss BPM (JBPM) or other Java-based engines
For organizations that process large quantities of work orders, we provide smart, resilient workflow automation solutions and management tools that ensure more efficient process management and more reliable communication and collaboration across the enterprise.
