Workflow Automation
Powerful Solutions for Managing Complex Workflows
Automated workflows are crucial for communication service providers (CSPs) who handle hundreds of thousands of telecom orders each day – especially for customer-facing processes. Both our ILIOS order management platform and SMX Gateways API integration platform are uniquely designed with flexible automation and order management handling that optimizes the most complex workflows.
Our first step in solving telecom order management when building a custom OMS is to map out all of the order workflow architecture and review manual processes to identify automation needs. These initial steps ensure that our solution creates a fully automated and sustainable workflow. The technology in our platforms is already pre-built with data connectors and APIs integrated with a lean and efficient approach. Our seamless technology stack requires only the client’s specific business requirements to ensure a successful implementation. LET’S DISCUSS YOUR WORKFLOW REQUIREMENTS >
Our Platforms Provide Rich Out-of-the-box Capabilities
- Intuitive Workflow Tools – enabling support personnel to search for a specific order’s status quickly and tools to make manual changes to orders that are in error or pending to allow reflow to downstream systems
- Order Management Tools – allowing reps to send, store, forward, and maintain messages ORDER MANAGEMENT SOLUTIONS >
- Order Presentation Capabilities – complex order formats, such as those required for ASOG (Access Service Ordering Guidelines) and LSOG (Local Service Ordering Guidelines) standards, are displayed in ways that are easy to read and interpret
- System Management Tools – allowing administrators to bring up or shut down interfaces to relieve overwhelmed systems, as well as perform logging and case progress history
- Sophisticated Event-based Workflow – easily customized with built-in business logic to work as a fully functional business process automation layer
- Pre-integrated Technical Workflow Engine – ability to integrate with third-party workflow engines, like JBoss BPM (JBPM) or other Java-based engines
For organizations that process large quantities of work orders, we provide smart, resilient solutions and management tools that ensure a more efficient workflow and more reliable communication and collaboration across the enterprise.
