Workflow Management
Powerful Solutions for Managing Complex Workflows
Workflow management is an area in which we shine – especially for telecom and other industries that manage hundreds or thousands of orders on a daily basis. Our order management and API integration gateway platforms are already built and integrated, requiring only the client’s specific business requirements to implement. DISCUSS YOUR REQUIREMENTS >
Our Platforms Provide Rich Out-of-the-box Capabilities
- Intuitive Workflow Tools – enabling support personnel to quickly search for a specific order’s status, and tools to make manual changes to orders that are in error or pending to allow reflow to downstream systems
- Order Management Tools – allowing reps to send, store, forward, and maintain messages ORDER MANAGEMENT SOLUTIONS >
- Order Presentation Capabilities – complex order formats, such as those required for ASOG (Access Service Ordering Guidelines) and LSOG (Local Service Ordering Guidelines) standards, are displayed in ways that are easy to read and interpret
- System Management Tools – allowing administrators to bring up or shut down interfaces to relieve overwhelmed systems, as well as perform logging and case progress history
- Sophisticated Event-based Workflow – easily customized, with built-in business logic, to work as a fully functional business process automation layer
- Pre-integrated Technical Workflow Engine – ability to integrate with third-party workflow engines, like JBoss BPM (JBPM) or other Java-based engines
For organizations that process large quantities of work orders, we provide smart, resilient solutions to ensure a more efficient workflow, and more reliable communication and collaboration across the enterprise.
